We're a small team building My Trek Guide for travellers in Nepal. If you have a question, found a bug, want to report a problem, or just want to share feedback, we'd love to hear from you.
Email us at support@mytrekguide.amritduwal.com.np — we usually respond within 1–2 business days.
You can also use the in-app support: open the app, go to Profile → Help & complaints or Chat support.
Email supportMake sure you're using the same email and password (or Google / Apple account) you signed up with. You can also reset your password from the sign-in screen via "Forgot password". If you're still stuck, email us and include the email address you used.
Visit our account deletion page or open the app and go to Profile → Edit profile → Delete account. Your account and personal data will be removed from our servers.
Trail conditions and lodge availability change every season. Please use our maps and day-by-day itineraries as a planning guide, and always check with local agencies / lodges before departure. If you spot a clear error, email us with the place name and what's wrong — we update the catalogue regularly.
The app only uses your location for the in-app trekking map, to show your position relative to the trail. You can deny or revoke location permission at any time in your device's Settings — the rest of the app will continue to work.
Please see our Privacy Policy for how we handle your information, and our Terms of Service for the rules of use.
When emailing us, it really helps if you include: